Beauty is in the eye of the beholder
While discretionary spending has dramatically dropped and people are purchasing cosmetic products less, it doesn’t stop them from using what they already have.
What constitutes ‘essential’ varies depending on the need and context. Cosmetics may not be essential for physical health, but may be an important psychological coping technique for many individuals.
While lockdown restrictions remain, should people be actively discouraged from buying certain items - even when a shop remains open?
Brands must find the sweet spot in their communications - encouraging consumers to follow the current measures without shaming them or putting them off their coping strategies… all the while avoiding coming across as profiteering.
t’s by no means an easy challenge - and as we’ve never seen anything like this in our lifetime, it will take some trial and error. But in order to maintain the relationship they have with their customers, they must take into consideration the various psychological coping mechanisms consumers rely on.
Streetbees has been tracking the impact of COVID-19 since the beginning of the outbreak across the 20 most affected economies with in-depth conversations and in the moment logs with photos and video chats. To get access to the most recent data and discuss how it will influence your business, book a demo for our new COVID-19 Human Impact Tracker today.